A Program to Improve Well-Being of Children

Challenges and Needs

E-Therapy wanted to develop an online program that could teach people to identify and access mental health challenges in children. The team wanted to provide this program over a platform that could:

• Support two types of program offerings: self-paced and live-interactive.
• Allow users to log in to their dashboard to access their program.
• Support interactive modules for users.
• Store user journey and activity.
• Store all the learning resources, materials, videos, and tools on a cloud server.
• Provide assessments to evaluate the user to certify them.

Solution

To address the challenges and needs, a platform named eQUIP was built in collaboration with TechUp Labs. This platform provided a professional development program that integrated easily with a school to improve safety, health, and well-being. The program offered participants:

• A platform for logging in and accessing a personalized dashboard.
• A platform to interact with their learning materials and have their activities stored.
• A platform containing a library of tools and resources such as videos, handouts, and tutorials.
• A platform that provided timely assessments for their certificate evaluation.

Implementation and Impact

To address these challenges, E-Therapy launched eQUIP with three options:

1. eQUIP On-demand: A self-paced program for staff and educators.
2. eQUIP Live: A live-interactive customizable program for staff and educators.
3. eQUIP Parents: A self-paced program for parents.

This allowed them to reach more users and, in turn, identify more children in schools and homes who needed assistance. The program also offered staff and educators a recognized certification, enhancing their professional credibility. With the help of eQUIP, E-Therapy was able to:

• The sales team was able to connect and onboard schools with their requirements.
• The HR team was able to search, quantify, and onboard quality therapists to address school requirements.
• The key account manager took care of the demand-supply between onboarded schools and available therapists.
• The therapists and the children's parents discuss finalizing the timing of a class, after which the therapist schedules the class over the dashboard.
• The therapist can add notes related to a children's class. These notes included details on improvements, challenges, and general comments.
• The children were given a simple dashboard, which contained nothing but an option to join a class when logged in, and two reminders were sent to the children, one was before 2 days and the other was before 3 hours.

Conclusion

The first partnership between TechUp Labs and E-Therapy led to the creation of the STAR platform that helped children address learning challenges. It also helped E-Therapy run end-to-end key business functions.

The STAR platform addresses the challenges faced by children once they have been identified. A major setback was that staff, educators, and parents lacked the knowledge and skills to identify learning challenges in children. Thus, eQUIP as a platform solved this by providing a professional development program for people around the children.

In conclusion, E-Therapy and TechUp Labs have once again succeeded in helping children with learning challenges by identifying more who need assistance.